Privacy Policy

Last Updated: October 7, 2026

Passport to Croatia respects the privacy of visitors, inquiry submitters, and clients. This Privacy Policy explains how information is collected, used, stored, and shared when individuals visit the website, submit a form, schedule a call, make a payment, or otherwise interact with Passport to Croatia.

Passport to Croatia currently provides services only to U.S. citizens exploring Croatian citizenship through the Article 11 pathway.

1. Who This Policy Applies To

This Privacy Policy applies to information collected through the Passport to Croatia website, contact forms, scheduling tools, payment links, email communications, and related service interactions.

2. Information Collected

Passport to Croatia may collect the following categories of information:

  • Contact information, such as name, email address, phone number, mailing address, and other details submitted through forms or email.

  • Inquiry information, such as details about Croatian family history, known ancestor information, questions about the Article 11 pathway, and other information voluntarily provided.

  • Scheduling information, such as preferred appointment times, appointment history, and information submitted through Calendly, Square Appointments, or other scheduling providers if used.

  • Payment information, such as billing details, invoice information, and transaction status. Payment card data is generally processed by third-party providers such as Stripe, Square, or Squarespace Payments and is not stored directly by Passport to Croatia.stripe+2

  • Technical information, such as IP address, browser type, device type, pages visited, referring website, and general website analytics if analytics tools are enabled.

  • Client file information, such as document lists, application-preparation details, translation coordination details, and communication records related to purchased services.

3. How Information Is Collected

Information may be collected when a person:

  • Visits the website.

  • Submits a contact or inquiry form.

  • Books a Clarity Call or other appointment.

  • Pays an invoice or payment link.

  • Emails Passport to Croatia.

  • Shares information or documents during a service engagement.

Some information is provided directly by the individual, and some may be collected automatically through website tools, cookies, analytics, embedded schedulers, or payment processors.

4. How Information Is Used

Collected information may be used to:

  • Respond to inquiries and provide requested information.

  • Schedule and manage Clarity Calls or other appointments.

  • Send invoices, payment confirmations, scheduling confirmations, reminders, and service-related communications.

  • Deliver document research, organization, administrative support, and related services.

  • Maintain service records and internal administrative files.

  • Improve the website, user experience, and service workflow.

  • Protect against fraud, abuse, misuse, or security threats.

  • Comply with legal, tax, bookkeeping, insurance, and regulatory obligations.

5. Sensitive Information and Website Forms

Please do not submit passport numbers, Social Security numbers, financial account numbers, or highly sensitive personal documents through general website contact forms. Website forms are intended for preliminary inquiries only.

If sensitive documents are needed after a service engagement begins, instructions will be provided regarding the preferred method for sharing them.

6. Third-Party Service Providers

Passport to Croatia may use third-party providers to operate parts of the business and website. Depending on the tools enabled, these providers may include:

  • Squarespace, for website hosting, site forms, invoicing, payment links, and site administration.

  • Calendly, for appointment scheduling and embedded booking pages.calendly+1

  • Stripe, for online payment processing and related billing functions.stripe+1

  • Square, for scheduling, invoices, payment links, and payment processing if used.squareup+1

  • Email and productivity providers, such as Google Workspace or similar systems, for communication, document storage, and administrative operations.

These providers maintain their own privacy practices and terms. Information submitted through their systems may be processed according to their policies.

7. How Information May Be Shared

Passport to Croatia does not sell personal information.

Information may be shared only as reasonably necessary to operate the business and provide services, including:

  • With website, scheduling, invoicing, and payment processors.

  • With translation providers, apostille coordinators, records-request vendors, shipping providers, or other service providers when necessary for an agreed engagement.

  • With professional advisors such as accountants, insurers, or attorneys when reasonably necessary.

  • When required by law, court order, legal process, or government request.

  • To protect rights, safety, property, or the integrity of the business or clients.

8. Legal and Service Limits

Passport to Croatia provides document research, organization, and administrative support. It does not provide legal advice or legal representation, and it does not guarantee citizenship eligibility, application acceptance, or government approval.

Because the service involves ancestry, identity, and civil-record information, only information reasonably necessary to provide the requested service should be submitted.

9. Data Retention

Information is retained for as long as reasonably necessary to:

  • Respond to inquiries.

  • Maintain client and transaction records.

  • Comply with tax, accounting, insurance, legal, and dispute-resolution obligations.

  • Support business operations and document service history.

Retention periods may vary depending on the type of information and whether a person becomes a client.

10. Security

Reasonable administrative, technical, and organizational measures are used to help protect information. However, no website, email system, cloud platform, or electronic transmission method is completely secure. Accordingly, absolute security cannot be guaranteed.

11. Cookies and Analytics

The website may use cookies, analytics tools, embedded scheduling widgets, or similar technologies to improve website functionality, understand traffic, and support booking or payment features. If additional analytics or marketing tools are enabled later, this policy may be updated to reflect them.

12. Children’s Privacy

Passport to Croatia’s website and services are not directed to children under 13. Personal information is not knowingly collected online from children under 13 through general website interactions. If a parent or guardian believes a child has submitted personal information through the website, contact should be made so the information can be reviewed and, when appropriate, deleted.

13. Rights and Requests

A person may request to:

  • Ask what personal information has been provided through direct interactions.

  • Correct inaccurate information.

  • Request deletion of certain information, subject to legal, tax, accounting, dispute, fraud-prevention, or recordkeeping obligations.

  • Withdraw from marketing or non-essential communications, if such communications are used.

Requests may be sent using the contact information below.

14. State Privacy Laws

Passport to Croatia is a small service business. Florida’s Digital Bill of Rights generally applies only to certain very large businesses that meet high revenue and other threshold requirements, not most small businesses.

Even where not legally required, Passport to Croatia aims to be transparent about how information is handled.

15. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the website, tools, services, or legal obligations. The updated version will be posted on the website with a revised “Last Updated” date.

16. Contact

Questions about this Privacy Policy or privacy-related requests may be sent to:

Passport to Croatia
Email: [INSERT BUSINESS EMAIL]
Website: [INSERT WEBSITE URL]